Healthy Heads Purse – Terms & Conditions
These Terms & Conditions (“Purse Terms”) govern the use of the Healthy Heads Purse, including Health Coins available on the Healthy Heads web platform and/or mobile application (“Platform”).
By activating, recharging, earning, receiving, or using the Healthy Heads Purse, you agree to these Purse Terms, along with the applicable Terms of Use, Privacy Policy, Return & Refund Policy, and other policies of Healthy Heads.
1. Healthy Heads Purse
The Healthy Heads Purse is a digital Purse facility that enables eligible users to:
- Earn Health Coins on all eligible purchases;
- Earn Health Coins on offers rolled out by Healthy Heads from time to time and/or otherwise awarded by Healthy Heads in writing.
- Use Health Coins towards eligible purchases on the Healthy Heads Platform.
The Purse is a promotional/store-credit facility and is not a bank account, deposit account, payment account, or financial instrument.
2. Health Coins
2.1 Value of Health Coins
1 Health Coin = ₹1 (One Indian Rupee) for redemption purposes on eligible purchases.
2.2 Earning Health Coins
For eligible purchases made through the Healthy Heads Platform, the customer will earn Health Coins equivalent to 1% of the eligible purchase value.
The Health Coins will be calculated on the product/order value excluding applicable GST and delivery charges.
For example: If the eligible product value is ₹1,000 and applicable GST and delivery charges are excluded, the customer will earn Health Coins equivalent to 1% of the eligible value.
2.3 Exclusions
Health Coins will not be earned on:
- GST or other applicable taxes;
- Delivery, shipping, handling or similar charges;
- Any portion of an order paid using Health Coins where Healthy Heads determines that such amount is not eligible for earning;
- Cancelled, returned, refunded or otherwise reversed transactions;
- Any other transaction or product specifically excluded by Healthy Heads.
Healthy Heads reserves the right to specify certain products, categories, offers or transactions as non-eligible for earning Health Coins.
3. Validity of Health Coins
Health Coins will remain valid for 6 (six) months from the date on which they are credited to the Purse, unless otherwise specified by Healthy Heads.
Expired Health Coins will automatically lapse and will not be available for redemption or reinstatement.
Health Coins will be redeemed on a First-In-First-Out (FIFO) basis, meaning the Health Coins credited earlier will be used before Health Coins credited later.
4. Maximum Use of Health Coins
In a single eligible order, the customer may use Health Coins equivalent to a maximum of 50% of the eligible order value and a maximum of 75% of the Coins balance can be used in a single order.
For this purpose, the eligible order value means the order/product value excluding applicable GST and delivery charges.
For example: If the eligible product value is ₹2,000, the maximum Health Coins that can be redeemed against that order will be ₹1,000 if the Purse Coin balance is 2,000 and ₹700 if the Purse Health Coin balance is 1,000.
The remaining amount must be paid using an accepted payment method and/or eligible Health Cash, subject to applicable conditions.
Healthy Heads may modify the maximum redemption limit for specific products, offers, campaigns or categories.
5. Purse Recharge
Customers cannot recharge their Healthy Heads Purse/Health Coins by paying the corresponding amount through the payment methods made available by Healthy Heads.
Healthy Heads will soon launch the recharge feature with the Health Cash component of the Healthy Heads Purse.
Currently no recharge of the Purse can be done by paying money by any means.
6. Order Cancellation, Return and Refund
If an order against which Health Coins have been used is cancelled, returned or refunded, Healthy Heads may restore the applicable Purse amount in accordance with its Return & Refund Policy.
Any Health Coins restored to the Purse will retain their original validity period, wherever technically and legally applicable. Expired Health Coins may not be restored.
If Health Coins or Health Cash were earned as a result of a transaction that is subsequently cancelled, returned or refunded, Healthy Heads may reverse or deduct such rewards from the Purse.
7. No Cash Conversion
Health Coins:
- Cannot be exchanged for physical cash;
- Cannot be transferred to a bank account;
- Cannot be withdrawn through an ATM or other payment method;
- Cannot be transferred to another person’s Purse unless specifically permitted by Healthy Heads;
- Cannot be sold, resold, brokered or otherwise commercially transferred.
8. Non-Transferability
The Healthy Heads Purse and Health Coins are intended for use by the registered customer/account holder.
Unless expressly permitted by Healthy Heads, Purse balances cannot be transferred between users or accounts.
9. Fraud, Misuse and Abuse
Healthy Heads reserves the right to suspend, restrict, cancel or terminate Purse benefits where it reasonably believes that the Purse has been used in connection with:
- Fraudulent transactions;
- Multiple or unauthorized accounts;
- Manipulation of referral, reward or promotional programs;
- Unauthorized resale or transfer;
- Chargebacks or payment reversals;
- Abuse of recharge offers;
- Attempts to circumvent Purse limits;
- Any activity that violates these Terms or applicable law.
In such circumstances, Healthy Heads may cancel or reverse Health Coins associated with the relevant activity.
10. Changes to Purse Rules
Healthy Heads may modify the Purse structure, earning rates, redemption limits, validity periods, recharge benefits, promotional offers or other Purse rules from time to time.
Any material changes will be communicated through the Platform or other appropriate means.
The updated terms will apply to future transactions from the effective date specified in the updated terms, subject to applicable law.
11. Platform Availability
Healthy Heads will make reasonable efforts to keep the Purse facility operational. However, temporary interruption may occur due to:
- Maintenance;
- Technical issues;
- Server or network failures;
- Payment gateway issues;
- Security concerns;
- Events beyond the reasonable control of Healthy Heads.
Healthy Heads shall not be responsible for temporary unavailability caused by such circumstances, subject to applicable law.
12. Account Closure
If a customer closes their Healthy Heads account, any unused Health Coins will become unavailable and may be forfeited, subject to applicable law and Healthy Heads’ policies.
Customers are responsible for using eligible Purse balances before voluntarily closing their account.
13. Taxes
Customers are responsible for any applicable taxes, duties or other statutory charges arising from their use of the Purse, wherever applicable.
GST and delivery charges are excluded from the calculation of Health Coin earning and the Health Coin redemption limit unless otherwise specifically stated.
14. Governing Terms
These Purse Terms shall be read together with Healthy Heads’ other applicable policies and terms available on the Platform.
In case of any conflict between these Purse Terms and a specific promotional offer, the terms specifically applicable to that promotional offer shall prevail for that offer.
15. Contact Us
For questions, concerns or assistance relating to the Healthy Heads Purse, customers may contact:
Healthy Heads
Website: www.healthyheads.co.in
Email: info@healthyheads.co.in
Healthy Heads reserves the right to interpret and administer these Purse Terms in accordance with applicable law.