Healthy Heads Purse – FAQs

1. What is the Healthy Heads Purse?

The Healthy Heads Purse is a digital purse available on the Healthy Heads website and mobile application. It allows you to earn and use Health Coins towards eligible purchases.

2. What are Health Coins?

Health Coins are reward points that can be earned on eligible purchases and used towards future purchases on the Healthy Heads Platform.

1 Health Coin = ₹1 for redemption purposes.

3. How many Health Coins will I earn on a purchase?

You will earn Health Coins equivalent to 2% of the eligible purchase value.

GST and delivery charges are excluded while calculating Health Coins.

4. How long are Health Coins valid?

Health Coins are valid for 6 months from the date they are credited to your Purse. After expiry, they will lapse.

Health Coins are used on a First-In-First-Out (FIFO) basis.

5. Can I use my entire Health Coins in one order?

No. You can use Health Coins equivalent to a maximum of 50% of the eligible order value, and a maximum of 75% of the Health Coin balance, whichever is less, excluding GST and delivery charges.

6. Can I withdraw Health Coins into my bank account?

No. Health Coins cannot be withdrawn, transferred back to a bank account or converted into physical cash.

They can only be used for eligible purchases on the Healthy Heads website or mobile application.

7. Can I recharge Health Coins?

No. You may not recharge Health Coins by paying the applicable recharge amount.

8. What happens to my Health Coins if I return an order?

If an order is returned, cancelled or refunded, any Health Coins earned from that transaction may be reversed. If redeemed Health Coins need to be restored, Healthy Heads will handle the adjustment in accordance with its Return & Refund Policy.

9. What happens if my Health Coins expire?

Expired Health Coins automatically lapse and cannot normally be used or reinstated.

10. Can I transfer my Health Coins to another person?

No. Health Coins are non-transferable and are intended for use by the registered account holder.

11. What happens if I close my Healthy Heads account?

Any unused Purse balance may become unavailable upon account closure, subject to applicable law and Healthy Heads’ policies.

12. Where can I use my Purse?

Your Health Coins can be used for eligible purchases made through the Healthy Heads web platform and mobile application.

13. Where can I get help with my Healthy Heads Purse?

You can contact Healthy Heads for assistance at:

Email: info@healthyheads.co.in
Website: www.healthyheads.co.in
Mobile No: 9818980610

For full details, please read the Healthy Heads Purse Terms & Conditions.