Privacy Policy

Effective Date: 1 September 2026 · Last Updated: 1 September 2026

1. About Healthy Heads

Healthy Heads (“Healthy Heads”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, ecommerce platform, products, services, consultations, wellness programs and related services.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when we may share it, and the choices and rights available to you.

Website: www.healthyheads.co.in
Email: info@healthyheads.co.in

2. Information We Collect

Depending on how you interact with Healthy Heads, we may collect the following:

Account and contact information: name, mobile number, email address, account details, billing/shipping address, age or date of birth where required, and communication preferences.
Order and transaction information: products or services purchased, order history, delivery status, billing details, refunds, cancellations, returns and transaction records.
Payment information: payments may be processed by third-party payment providers. We may receive limited payment-related information needed to identify and reconcile a transaction; complete card or banking credentials may be processed directly by the payment provider.
Device and technical information: IP address, browser, device type, operating system, device identifiers, approximate location derived from IP address, pages visited, referring pages, cookies and similar technologies.
Communications: information you provide when contacting us through email, phone, WhatsApp, website forms, customer support or other channels.
Health and wellness information: if you voluntarily use consultations, wellness assessments, body composition, health coaching, lifestyle management or similar services, you may provide information such as height, weight, body composition, lifestyle and dietary information, exercise/activity information, health goals and health concerns you voluntarily disclose. Such information is used only for the purposes communicated to you and as permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information to:

create and manage accounts and authenticate users;
process orders, payments, deliveries, returns, cancellations and refunds;
provide customer support and communicate about transactions and accounts;
provide requested health and wellness consultations, assessments and programs;
improve website functionality, products, services and customer experience;
understand website usage, troubleshoot problems and develop new features;
send service updates and, where permitted and subject to your choices, promotional or wellness communications;
secure accounts, detect fraud, prevent abuse and protect our systems; and
comply with applicable laws, lawful requests, dispute resolution and enforcement of our terms and policies.

4. Cookies and Similar Technologies

Healthy Heads may use cookies, pixels, analytics tools and similar technologies to operate and improve the website, remember preferences, maintain shopping-cart functionality, understand usage, improve performance and measure marketing campaigns. You may be able to control cookies through your browser settings; disabling certain cookies may affect website functionality.

5. When We Share Your Information

We do not sell your personal information to third parties for money. We may share information where reasonably necessary for the purposes described in this Policy, including with:

technology and service providers for hosting, ecommerce, cloud, security, analytics and IT support;
payment processors;
courier, logistics and fulfilment partners;
authorised service providers, wellness professionals, consultants or program partners where needed to provide a requested service;
government, regulatory or law-enforcement authorities where required or permitted by law;
parties involved in a merger, acquisition, restructuring or sale of relevant business assets; and
third parties where you specifically direct or authorise the sharing.

We seek to limit sharing to information reasonably necessary for the relevant purpose.

6. Third-Party Services and Links

Our website may integrate with or link to third-party websites, applications and services, including payment, logistics, social media, analytics and technology providers. Third parties may have their own privacy policies and terms. Healthy Heads is not responsible for privacy practices of third-party services that we do not control.

7. Data Security and Retention

Healthy Heads takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction. Measures may include access controls, authentication, secure infrastructure, restricted access, monitoring, and backup/recovery procedures.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain personal information only for as long as reasonably necessary for providing services, completing transactions, customer support, security, legal/tax/accounting requirements, dispute resolution and protection of legal rights. When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable law.

8. Your Privacy Rights and Choices

Subject to applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion where permitted, withdrawal of consent where processing is based on consent, management of marketing preferences, and grievance redressal.

Requests may be made by contacting info@healthyheads.co.in. We may need to verify a request before acting on it. If a request cannot be fulfilled because of a legal or other permitted reason, we will communicate the applicable limitation where required.

9. Health and Wellness Information

Healthy Heads recognises that health and wellness information may be particularly sensitive. You should provide only information relevant and necessary for the service you request. Where you voluntarily provide health or wellness information, we may process it for the specific consultation, assessment, wellness program or related service requested.

Healthy Heads’ wellness and coaching services are not a substitute for diagnosis or treatment by a qualified medical professional unless expressly stated otherwise.

10. Children’s Privacy

Healthy Heads’ ecommerce services are intended for individuals who are legally capable of entering into transactions under applicable law. We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is required without obtaining the required consent. If you believe a child has provided information without required consent, contact info@healthyheads.co.in.

11. Changes, Contact and Governing Law

We may update this Privacy Policy to reflect changes in our services, technology, processing practices or applicable law. The updated Policy will be published on our website with a revised “Last Updated” date, and additional notice or consent will be provided where required.

For questions, requests or complaints:

Healthy Heads
Website: www.healthyheads.co.in
Email: info@healthyheads.co.in

This Privacy Policy shall be governed by the laws applicable in India, subject to applicable law.

User Acknowledgement

By creating an account or using the Healthy Heads ecommerce platform, you acknowledge that you have read and understood this Privacy Policy and understand that Healthy Heads may collect and process personal information for account creation, order processing, payment and delivery, customer support, security, and providing products and services you request.

Where you voluntarily provide health or wellness information, you understand that Healthy Heads may process it for the specific health and wellness services you request, subject to applicable law. You understand that relevant information may be shared with service providers and partners where reasonably necessary to provide requested products or services.

Marketing communications are optional. You may opt out of promotional communications at any time without affecting essential transactional or service-related communications.